Courses

Dental Insurance Myth-Busting
FREE COURSE
Dental insurance is complex and has generated multiple myths over the years. This course will uncover the truth behind these common myths so that you can better understand the dental insurance arena.
COURSE DETAILS
Is 3rd Party Financing Worthwhile with In-Network PPOs?
FREE COURSE
A common concern for offices is whether 3rd party financing with associated fees are worthwhile handling within a PPO office that already takes a large percentage hit on their prices. This course will review these challenges and ways to evaluate whether 3rd party financing would work for your office.
COURSE DETAILS
Understanding the Insurance Game
MEMBER-ONLY COURSE
Most offices in the country deal with in-network insurance. This course is designed to help you understand the basics of what is involved when working with insurance. The course reviews some of the most common misconceptions dental office professionals have and gives a glimpse into what is possible.
Improving Treatment Acceptance with Insurance
MEMBER-ONLY COURSE
Dental coding is complex and often misunderstood by many who work with it daily. Can you imagine how much worse this is for patients who rarely encounter coding? Learn how to manage dental coding when presenting treatment plans for patients to be able to simplify the process for the team and the patients. Ultimately this will result in less conf...
Pre-Determinations: Pros & Cons
MEMBER-ONLY COURSE
PreDeterminations are often misunderstood and frequently used in a way that hampers office function and treatment acceptance unnecessarily. This course reviews the pros and cons of PreDs and can provide information and best practices in order to help you create your own system to utilize the strengths and avoid the challenges.
Why Insurance Companies May Request Pano/FMX for Implants and Bridges
MEMBER-ONLY COURSE
A common requirement insurance companies have when reviewing claims for implants and bridges is to have a pano or full mouth series of x-rays. Learn why this requirement exists and how to manage it.
My Patient Says They Have Medicare, What Do We Do?
MEMBER-ONLY COURSE
A common question that arises when patients over 65 call the office involves whether you participate with Medicare. Learn what the patient is really asking and how to answer correctly. Hint: most of you already participate without even knowing it.
Implant Coding: What Often is Misunderstood
MEMBER-ONLY COURSE
There are a variety of implant codes, most of which are used incorrectly, leading to frustration and lack of reimbursement. This course will review the common implant codes and how to use them correctly.
Downgrades Explained
MEMBER-ONLY COURSE
One of the most common questions online about insurance involves why insurance paid less for a service than expected. Is this fraud on the insurance company’s side? This course reviews how, why they happen, and most importantly what to do about them as an office and for the patient. Learn how to effectively estimate for downgrades to avoid surpri...
Hybrid Coding
MEMBER-ONLY COURSE
One of the most complex procedures in dentistry is the hybrid denture or prosthetic but can also be life-changing for a patient. The largest concern with these appliances is how to handle them from a billing view out of network, and a profitability view in-network. This course reviews the common challenges with billing hybrids and how to correctl...
Exams on Same Date of Service as Treatment Course
MEMBER-ONLY COURSE
To lower premium costs, many insurance policies will have exclusions. A semi-common exclusion is not paying for exams on the same date of treatment. This is a frustration for offices because they feel this limits the patient’s choices. This course is designed to help you understand this limitation. Learn how to handle this exclusion to allow pat...
Estimating Out of Network: Blue Book Course
MEMBER-ONLY COURSE
There are many benefits to being an out of network office; however, it comes with unique challenges as well. One of which is that insurance companies do not tend to share fee schedule data with offices that are not contracted. This course reviews a solution to this problem by showing you how to create and use your own blue book.
Internal Coding
OFFICE HOUR
ADA codes apply to most services in a dental office, but not all. For tracking and billing purposes, creating new internal codes is extremely important for your practice. In this session, I discuss the financial impact internal codes have on your office, as well as how to create, apply, and manage them. Check out our resources section to view a
Estimates: Stop Taking the Blame
OFFICE HOUR
Do you have patients complain about paying more after they receive an EOB? We often structure our discussions in a way that invites patients to do just this. Instead, let's focus on ways to prevent these types of conversations by removing the ownership and blame of insurance paying differently than expected.
Non-Covered Services
OFFICE HOUR
Get more non-covered services accepted. Insurance companies do not dictate pricing on these types of services, but many doctors and teams have a lower acceptance rate due to common miscommunications involving insurance. Tune in to overcome this common challenge.
Implant Coding
OFFICE HOUR
From basic cleaning to hybrid and locator maintenance, there tends to be confusion surrounding coding for implants. Join me as I review common implant coding misconceptions and solutions.
Perio Scheduling & Coding
OFFICE HOUR
It is uncommon to find an office that is correctly billing for services on periodontal patients. This office hour reviews what is recommended by the AAP and how to manage scheduling and coding.
Common Insurance Miskates
OFFICE HOUR
Avoid the most common mistakes team members make. Also included: the solution to the #1 asked coding concern, new codes for 2022, insurance reimbursement trends, and how to evaluate x-rays for scaling and root planing.
Disallows and Inclusive Services
OFFICE HOUR
If you've seen EOBs state: “This service is inclusive of another and therefore you cannot charge the patient…” this video is for you!
Easy Way to Add to Collection
OFFICE HOUR
See which products and services you can add to your practice that will help increase collections and bring more value to your patients.
Understanding Secondary Insurance
OFFICE HOUR
The only aspect more complex than dealing with insurance, is dealing with TWO insurance companies. The amount of misunderstanding when it comes to secondary insurance is high, which often leads to a lot of confusion and incorrect ledgers, often in a way that costs offices thousands of dollars a year.
Setting Your Business Up for Success
OFFICE HOUR
Identify what you may want to add, change or improve about your practice that will help you become more successful in the new year.
Undersanding Network Leasing & Umbrella Insurance
OFFICE HOUR
Network leasing is the challenge and the solution. Understanding how this process works can make a huge difference for any office.
Collection Policies: How to Never Need a Collection Agency
OFFICE HOUR
Patients walking out the door without paying should never happen. There are so many myths on what you can and cannot do with collections and insurance patients. If your accounts receivable is longer than a single page, or more than 1 months collections, this is the discussion for you!
Providing Employee & Family Dental Care with Insurance
OFFICE HOUR
One of the most common and incorrect practices an office has with regards to insurance is providing "free" care to team and family members, and then billing insurance companies. In this session, Dr. Campbell reviews challenges and solutions to achieve the same goal, without legal concerns.
Complex Case Coding & Communication
OFFICE HOUR
We recently treated a patient with failing work, she faced major challenges that can be handled in most general dental offices, as well as incorporating the help of specialist care. In this session, we will review her options with a somewhat out-of-the-box approach. Coding, potential insurance issues, as well as how to handle patient communication ...
Codes You May Be Missing
OFFICE HOUR
There are many dental codes that are rarely used, often because we don't think about them. Nevertheless, these codes hold significant importance, not only in increasing income within our network but also in maintaining detailed documentation when dealing with out-of-network cases. This session will shed light on frequently overlooked codes, when to...
Handling Emergency Patients
OFFICE HOUR
Insurance contracts typically state we must provide patients with 24/7 emergency availability. This session will discuss how to handle this requirement with minimal stress on the doctor and the team, how to bill for it, what processes work best in the office regarding insurance and more.
Preparing for End of Year
OFFICE HOUR
There are many aspects to managing patient care near the end of the year that can easily be forgotten. This session reviews common end-of-year tasks, including open enrollment, holiday scheduling, lab case management, and more.
2024 Coding Updates
MEMBER-ONLY COURSE
While most larger software systems automatically update the codes, having them in your system doesn't guarantee you're aware of their implications. Additionally, some of the new codes are quite significant. For instance, in the previous year, the codes were restructured to improve clarity and understanding, particularly in the case of membrane code...
Achieving Reimbursement for Periodontal Treatment
MEMBER-ONLY PREMIUM COURSE$199.99
Are you getting denied for legitimate claims on common services like SRP? Do you ever have patients upset because they owe more money after their EOB comes in? Are your perio treatments constantly getting denied or disallowed?
Understanding Insurance: Crowns, BUs, and Other Restorative Services
MEMBER-ONLY PREMIUM COURSE$199.99
Are you getting denied for legitimate claims on common services like buildups and crowns? Do you ever have upset patients because they owe more money after their EOB comes in?
Providing Upgraded and Cosmetic Services In-Network
MEMBER-ONLY PREMIUM COURSE$249.99
Have you felt that you cannot provide the level of care you want under an in-network fee structure?
Understanding Insurance with Aligners and Other Orthodontic Care
MEMBER-ONLY PREMIUM COURSE$199.99
Are you unsure of how to make Invisalign work under an in-network pricing model? Would you like to know more about how ortho payments work with insurance? Would you like to learn how to make $1,000- $2,000 more per case while in-network?
Making Dentures Predictable and Profitable – Business Course
MEMBER-ONLY PREMIUM COURSE$249.99
This course is designed to educate the provider in how to set up an effective denture process in the office. Dr. Campbell will review how to effectively communicate and manage the denture patient, including how to avoid multiple adjustments. You will learn how to organize denture cases to be completed quickly, efficiently, and with better outcomes....
Understanding the Insurance Game
MEMBER-ONLY COURSE
Most offices in the country deal with in-network insurance. This course is designed to help you understand the basics of what is involved when working with insurance. The course reviews some of the most common misconceptions dental office professionals have and gives a glimpse into what is possible.
Improving Treatment Acceptance with Insurance
MEMBER-ONLY COURSE
Dental coding is complex and often misunderstood by many who work with it daily. Can you imagine how much worse this is for patients who rarely encounter coding? Learn how to manage dental coding when presenting treatment plans for patients to be able to simplify the process for the team and the patients. Ultimately this will result in less conf...
Pre-Determinations: Pros & Cons
MEMBER-ONLY COURSE
PreDeterminations are often misunderstood and frequently used in a way that hampers office function and treatment acceptance unnecessarily. This course reviews the pros and cons of PreDs and can provide information and best practices in order to help you create your own system to utilize the strengths and avoid the challenges.
Why Insurance Companies May Request Pano/FMX for Implants and Bridges
MEMBER-ONLY COURSE
A common requirement insurance companies have when reviewing claims for implants and bridges is to have a pano or full mouth series of x-rays. Learn why this requirement exists and how to manage it.
My Patient Says They Have Medicare, What Do We Do?
MEMBER-ONLY COURSE
A common question that arises when patients over 65 call the office involves whether you participate with Medicare. Learn what the patient is really asking and how to answer correctly. Hint: most of you already participate without even knowing it.
Implant Coding: What Often is Misunderstood
MEMBER-ONLY COURSE
There are a variety of implant codes, most of which are used incorrectly, leading to frustration and lack of reimbursement. This course will review the common implant codes and how to use them correctly.
Downgrades Explained
MEMBER-ONLY COURSE
One of the most common questions online about insurance involves why insurance paid less for a service than expected. Is this fraud on the insurance company’s side? This course reviews how, why they happen, and most importantly what to do about them as an office and for the patient. Learn how to effectively estimate for downgrades to avoid surpri...
Hybrid Coding
MEMBER-ONLY COURSE
One of the most complex procedures in dentistry is the hybrid denture or prosthetic but can also be life-changing for a patient. The largest concern with these appliances is how to handle them from a billing view out of network, and a profitability view in-network. This course reviews the common challenges with billing hybrids and how to correctl...
Exams on Same Date of Service as Treatment Course
MEMBER-ONLY COURSE
To lower premium costs, many insurance policies will have exclusions. A semi-common exclusion is not paying for exams on the same date of treatment. This is a frustration for offices because they feel this limits the patient’s choices. This course is designed to help you understand this limitation. Learn how to handle this exclusion to allow pat...
Estimating Out of Network: Blue Book Course
MEMBER-ONLY COURSE
There are many benefits to being an out of network office; however, it comes with unique challenges as well. One of which is that insurance companies do not tend to share fee schedule data with offices that are not contracted. This course reviews a solution to this problem by showing you how to create and use your own blue book.
Internal Coding
OFFICE HOUR
ADA codes apply to most services in a dental office, but not all. For tracking and billing purposes, creating new internal codes is extremely important for your practice. In this session, I discuss the financial impact internal codes have on your office, as well as how to create, apply, and manage them. Check out our resources section to view a
Estimates: Stop Taking the Blame
OFFICE HOUR
Do you have patients complain about paying more after they receive an EOB? We often structure our discussions in a way that invites patients to do just this. Instead, let's focus on ways to prevent these types of conversations by removing the ownership and blame of insurance paying differently than expected.
Non-Covered Services
OFFICE HOUR
Get more non-covered services accepted. Insurance companies do not dictate pricing on these types of services, but many doctors and teams have a lower acceptance rate due to common miscommunications involving insurance. Tune in to overcome this common challenge.
Implant Coding
OFFICE HOUR
From basic cleaning to hybrid and locator maintenance, there tends to be confusion surrounding coding for implants. Join me as I review common implant coding misconceptions and solutions.
Perio Scheduling & Coding
OFFICE HOUR
It is uncommon to find an office that is correctly billing for services on periodontal patients. This office hour reviews what is recommended by the AAP and how to manage scheduling and coding.
Common Insurance Miskates
OFFICE HOUR
Avoid the most common mistakes team members make. Also included: the solution to the #1 asked coding concern, new codes for 2022, insurance reimbursement trends, and how to evaluate x-rays for scaling and root planing.
Disallows and Inclusive Services
OFFICE HOUR
If you've seen EOBs state: “This service is inclusive of another and therefore you cannot charge the patient…” this video is for you!
Easy Way to Add to Collection
OFFICE HOUR
See which products and services you can add to your practice that will help increase collections and bring more value to your patients.
Understanding Secondary Insurance
OFFICE HOUR
The only aspect more complex than dealing with insurance, is dealing with TWO insurance companies. The amount of misunderstanding when it comes to secondary insurance is high, which often leads to a lot of confusion and incorrect ledgers, often in a way that costs offices thousands of dollars a year.
Setting Your Business Up for Success
OFFICE HOUR
Identify what you may want to add, change or improve about your practice that will help you become more successful in the new year.
Undersanding Network Leasing & Umbrella Insurance
OFFICE HOUR
Network leasing is the challenge and the solution. Understanding how this process works can make a huge difference for any office.
Collection Policies: How to Never Need a Collection Agency
OFFICE HOUR
Patients walking out the door without paying should never happen. There are so many myths on what you can and cannot do with collections and insurance patients. If your accounts receivable is longer than a single page, or more than 1 months collections, this is the discussion for you!
Providing Employee & Family Dental Care with Insurance
OFFICE HOUR
One of the most common and incorrect practices an office has with regards to insurance is providing "free" care to team and family members, and then billing insurance companies. In this session, Dr. Campbell reviews challenges and solutions to achieve the same goal, without legal concerns.
Complex Case Coding & Communication
OFFICE HOUR
We recently treated a patient with failing work, she faced major challenges that can be handled in most general dental offices, as well as incorporating the help of specialist care. In this session, we will review her options with a somewhat out-of-the-box approach. Coding, potential insurance issues, as well as how to handle patient communication ...
Codes You May Be Missing
OFFICE HOUR
There are many dental codes that are rarely used, often because we don't think about them. Nevertheless, these codes hold significant importance, not only in increasing income within our network but also in maintaining detailed documentation when dealing with out-of-network cases. This session will shed light on frequently overlooked codes, when to...
Handling Emergency Patients
OFFICE HOUR
Insurance contracts typically state we must provide patients with 24/7 emergency availability. This session will discuss how to handle this requirement with minimal stress on the doctor and the team, how to bill for it, what processes work best in the office regarding insurance and more.
Preparing for End of Year
OFFICE HOUR
There are many aspects to managing patient care near the end of the year that can easily be forgotten. This session reviews common end-of-year tasks, including open enrollment, holiday scheduling, lab case management, and more.
2024 Coding Updates
MEMBER-ONLY COURSE
While most larger software systems automatically update the codes, having them in your system doesn't guarantee you're aware of their implications. Additionally, some of the new codes are quite significant. For instance, in the previous year, the codes were restructured to improve clarity and understanding, particularly in the case of membrane code...
Premium Courses are available to members and are individually priced. With purchase, you will have access to the course for as long as you are a member. Each course is designed to provide an immediate return on investment.
Achieving Reimbursement for Periodontal Treatment
MEMBER-ONLY PREMIUM COURSE$199.99
Are you getting denied for legitimate claims on common services like SRP? Do you ever have patients upset because they owe more money after their EOB comes in? Are your perio treatments constantly getting denied or disallowed?
Understanding Insurance: Crowns, BUs, and Other Restorative Services
MEMBER-ONLY PREMIUM COURSE$199.99
Are you getting denied for legitimate claims on common services like buildups and crowns? Do you ever have upset patients because they owe more money after their EOB comes in?
Providing Upgraded and Cosmetic Services In-Network
MEMBER-ONLY PREMIUM COURSE$249.99
Have you felt that you cannot provide the level of care you want under an in-network fee structure?
Understanding Insurance with Aligners and Other Orthodontic Care
MEMBER-ONLY PREMIUM COURSE$199.99
Are you unsure of how to make Invisalign work under an in-network pricing model? Would you like to know more about how ortho payments work with insurance? Would you like to learn how to make $1,000- $2,000 more per case while in-network?
Making Dentures Predictable and Profitable – Business Course
MEMBER-ONLY PREMIUM COURSE$249.99
This course is designed to educate the provider in how to set up an effective denture process in the office. Dr. Campbell will review how to effectively communicate and manage the denture patient, including how to avoid multiple adjustments. You will learn how to organize denture cases to be completed quickly, efficiently, and with better outcomes....

Old habits die hard. If your current dental insurance claims process hasn’t been updated, it’s likely outdated.

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