Office Hours

Live Sessions with Dr. Travis Campbell

Dr. Travis Campbell is committed to giving members direct support. Join him each month for a live discussion. He’ll walk you through your most challenging insurance issues and open the floor for attendee questions.

Upcoming Schedule

Access to Live and Recorded Office Hours is included with paid membership. Join today or login to view.

No upcoming events.

Past Office Hours

Access to Live and Recorded Office Hours is included with paid membership. Join today or login to view.

Implant Coding

From basic cleaning to hybrid and locator maintenance, there tends to be confusion surrounding coding for implants. This session reviews common implant coding misconceptions and solutions.

Internal Coding

ADA codes apply to most services in a dental office, but not all. For tracking and billing purposes, creating new internal codes is extremely important for your practice. In this session, I discuss the financial impact internal codes have on your office, as well as how to create, apply, and manage them. Look in the resource section for a list of internal codes that I use in my office.

Understanding Secondary Insurance

The only aspect more complex than dealing with insurance, is dealing with TWO insurance companies. The amount of misunderstanding when it comes to secondary insurance is high, which often leads to a lot of confusion and incorrect ledgers, often in a way that costs offices thousands of dollars a year.

Understanding Network Leasing & Umbrella Insurance

Network leasing is the challenge and the solution. Understanding how this process works can make a huge difference for any office.

2023 Coding Updates and Trends

Discussion of the new coding additions, deletions, and how carriers are likely to respond to these changes.

Setting Your Business Up For Success in 2023

Identify what you may want to add, change or improve about your practice that will help you become more successful in the new year.

Perio Scheduling & Coding

It is uncommon to find an office that is correctly billing for services on periodontal patients. This office hour reviews what is recommended by the AAP and how to manage scheduling and coding.

Easy Ways to Add to Collections

In addition to answering your questions live, I’ll be discussing products and services that you can add to your practice that will help increase collections for the office and bring more value to your patients.

Disallows and Inclusive Services

If you've seen EOBs state: “This service is inclusive of another and therefore you cannot charge the patient…” this video is for you!

Collection Policies: How to Never Need a Collection Agency

Patients walking out the door without paying should never happen. There are so many myths on what you can and cannot do with collections and insurance patients. If your accounts receivable is longer than a single page, or more than 1 months collections, this is the discussion for you!

Estimates: Stop Taking the Blame

Do you have patients complain about paying more after they receive an EOB? We often structure our discussions in a way that invites patients to do just this. Instead, let's focus on ways to prevent these types of conversations by removing the ownership and blame of insurance paying differently than expected.

Noncovered Services

Get more non-covered services accepted. Insurance companies do not dictate pricing on these types of services, but many doctors and teams have a lower acceptance rate due to common miscommunications involving insurance. Tune in to overcome this common challenge.

Common Insurance Mistakes

Avoid the most common mistakes team members make. Also included: the solution to the #1 asked coding concern, new codes for 2022, insurance reimbursement trends, and how to evaluate x-rays for scaling and root planing.

Suggest a Topic

Please suggest a topic that you would like for future events; or if you have a current question or challenge, post it below to make sure we include it in the next meeting.

Old habits die hard. If your current dental insurance claims process hasn’t been updated, it’s likely outdated.

Up-to-date, ongoing billing education isn’t just helpful, it’s essential for your practice to thrive.


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