Office Hours

Live Sessions with Dr. Travis Campbell

Dr. Travis Campbell is committed to giving members direct support. Join him each month for a live discussion. He’ll walk you through your most challenging insurance issues and open the floor for attendee questions.

Upcoming Schedule

Looking to gain access to our exclusive live monthly office hour sessions and recordings? Join today for just $29.99 per month and enjoy a host of incredible perks! As a member, you’ll have unlimited access to live office hour sessions, a wide range of on-demand courses, the ability to ask questions anytime, and much more. Join today!

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Highlights of 2023

Review of the most commonly asked questions of the year, best practice solutions, and overview of what everyone needs to know about insurance. This will be a great refresher for the experienced, and a good overview for those starting out.

December 7th, 2023

7:30pm CST

January 2024 Office Hour

January 4th, 2024

7:30pm CST

Past Office Hours

Looking to gain access to our exclusive live monthly office hour sessions and recordings? Join today for just $29.99 per month and enjoy a host of incredible perks! As a member, you’ll have unlimited access to live office hour sessions, a wide range of on-demand courses, the ability to ask questions anytime, and much more. Join today!

2024 Coding Updates

While most larger software systems automatically update the codes, having them in your system doesn't guarantee you're aware of their implications. Additionally, some of the new codes are quite significant. For instance, in the previous year, the codes were restructured to improve clarity and understanding, particularly in the case of membrane codes. 2024 code updates offer some interesting changes as well.

Preparing for End of Year

There are many aspects to managing patient care near the end of the year that can easily be forgotten. This session reviews common end-of-year tasks, including open enrollment, holiday scheduling, lab case management, and more.

Handling Emergency Patients

Insurance contracts typically state we must provide patients with 24/7 emergency availability. This session will discuss how to handle this requirement with minimal stress on the doctor and the team, how to bill for it, what processes work best in the office regarding insurance and more.

Codes You May Be Missing

There are many dental codes that are rarely used, often because we don't think about them. Nevertheless, these codes hold significant importance, not only in increasing income within our network but also in maintaining detailed documentation when dealing with out-of-network cases. This session will shed light on frequently overlooked codes, when to utilize them, what to expect from insurance providers, and other relevant insights.

Complex Case Coding & Communication

We recently treated a patient with failing work, she faced major challenges that can be handled in most general dental offices, as well as incorporating the help of specialist care. In this session, we will review her options with a somewhat out-of-the-box approach. Coding, potential insurance issues, as well as how to handle patient communication to achieve higher acceptance rates on larger treatments will be discussed. The presentation is designed for the entire team as handling these types of cases requires everyone to understand each part of the process.

Providing Employee & Family Dental Care with Insurance

One of the most common and incorrect practices an office has with regards to insurance is providing free care to team and family members, and then billing insurance companies. In this session, Dr. Campbell reviews challenges and solutions to achieve the same goal, without legal concerns.

Implant Coding

From basic cleaning to hybrid and locator maintenance, there tends to be confusion surrounding coding for implants. This session reviews common implant coding misconceptions and solutions.

Internal Coding

ADA codes apply to most services in a dental office, but not all. For tracking and billing purposes, creating new internal codes is extremely important for your practice. In this session, I discuss the financial impact internal codes have on your office, as well as how to create, apply, and manage them. Look in the resource section for a list of internal codes that I use in my office.

Understanding Secondary Insurance

The only aspect more complex than dealing with insurance, is dealing with TWO insurance companies. The amount of misunderstanding when it comes to secondary insurance is high, which often leads to a lot of confusion and incorrect ledgers, often in a way that costs offices thousands of dollars a year.

Understanding Network Leasing & Umbrella Insurance

Network leasing is the challenge and the solution. Understanding how this process works can make a huge difference for any office.

2023 Coding Updates and Trends

Discussion of the new coding additions, deletions, and how carriers are likely to respond to these changes.

Setting Your Business Up For Success in 2023

Identify what you may want to add, change or improve about your practice that will help you become more successful in the new year.

Perio Scheduling & Coding

It is uncommon to find an office that is correctly billing for services on periodontal patients. This office hour reviews what is recommended by the AAP and how to manage scheduling and coding.

Easy Ways to Add to Collections

In addition to answering your questions live, I’ll be discussing products and services that you can add to your practice that will help increase collections for the office and bring more value to your patients.

Disallows and Inclusive Services

If you've seen EOBs state: “This service is inclusive of another and therefore you cannot charge the patient…” this video is for you!

Collection Policies: How to Never Need a Collection Agency

Patients walking out the door without paying should never happen. There are so many myths on what you can and cannot do with collections and insurance patients. If your accounts receivable is longer than a single page, or more than 1 months collections, this is the discussion for you!

Estimates: Stop Taking the Blame

Do you have patients complain about paying more after they receive an EOB? We often structure our discussions in a way that invites patients to do just this. Instead, let's focus on ways to prevent these types of conversations by removing the ownership and blame of insurance paying differently than expected.

Noncovered Services

Get more non-covered services accepted. Insurance companies do not dictate pricing on these types of services, but many doctors and teams have a lower acceptance rate due to common miscommunications involving insurance. Tune in to overcome this common challenge.

Common Insurance Mistakes

Avoid the most common mistakes team members make. Also included: the solution to the #1 asked coding concern, new codes for 2022, insurance reimbursement trends, and how to evaluate x-rays for scaling and root planing.

Suggest a Topic

Please suggest a topic that you would like for future events; or if you have a current question or challenge, post it below to make sure we include it in the next meeting.

Old habits die hard. If your current dental insurance claims process hasn’t been updated, it’s likely outdated.

Up-to-date, ongoing billing education isn’t just helpful, it’s essential for your practice to thrive.


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