Do you have patients complain about paying more after they receive an EOB? We often structure our discussions in a way that invites patients to do just this. Instead, let's focus on ways to prevent these types of conversations by removing the ownership and blame of insurance paying differently than expected.

Avoid the most common mistakes team members make. Also included: the solution to the #1 asked coding concern, new codes for 2022, insurance reimbursement trends, and how to evaluate x-rays for scaling and root planing.

If you've seen EOBs state: “This service is inclusive of another and therefore you cannot charge the patient…” this video is for you!

See which products and services you can add to your practice that will help increase collections and bring more value to your patients.

Discussion of the new coding additions, deletions, and how carriers are likely to respond to these changes.

The only aspect more complex than dealing with insurance, is dealing with TWO insurance companies. The amount of misunderstanding when it comes to secondary insurance is high, which often leads to a lot of confusion and incorrect ledgers, often in a way that costs offices thousands of dollars a year.

Identify what you may want to add, change or improve about your practice that will help you become more successful in the new year.

Patients walking out the door without paying should never happen. There are so many myths on what you can and cannot do with collections and insurance patients. If your accounts receivable is longer than a single page, or more than 1 months collections, this is the discussion for you!

One of the most common and incorrect practices an office has with regards to insurance is providing "free" care to team and family members, and then billing insurance companies. In this session, Dr. Campbell reviews challenges and solutions to achieve the same goal, without legal concerns.

We recently treated a patient with failing work, she faced major challenges that can be handled in most general dental offices, as well as incorporating the help of specialist care. In this session, we will review her options with a somewhat out-of-the-box approach. Coding, potential insurance issues, as well as how to handle patient communication ...

There are many dental codes that are rarely used, often because we don't think about them. Nevertheless, these codes hold significant importance, not only in increasing income within our network but also in maintaining detailed documentation when dealing with out-of-network cases. This session will shed light on frequently overlooked codes, when to...

Insurance contracts typically state we must provide patients with 24/7 emergency availability. This session will discuss how to handle this requirement with minimal stress on the doctor and the team, how to bill for it, what processes work best in the office regarding insurance and more.

There are many aspects to managing patient care near the end of the year that can easily be forgotten. This session reviews common end-of-year tasks, including open enrollment, holiday scheduling, lab case management, and more.

While most larger software systems automatically update the codes, having them in your system doesn't guarantee you're aware of their implications. Additionally, some of the new codes are quite significant. For instance, in the previous year, the codes were restructured to improve clarity and understanding, particularly in the case of membrane code...

This session reviews the most frequently asked questions of the year, provides best practice solutions, and offers an overview of essential information about insurance. It serves as a beneficial refresher for those with more experience and a helpful overview for those who are just starting out.

Sending unnecessary information can lead to claim delays, while omitting essential details may result in claim rejection. This session specifically addresses submission requirements for common services.

The use of HITECH/HIPAA forms has sparked considerable debate. Are they truly helpful, or do they introduce more problems than solutions? This session explores the functionality of these forms, delving into their effectiveness and potential pitfalls. See how to appropriately utilize these forms, when it is advisable not to use them, and the proper ...

Dealing with insurance refund demands can be exceptionally frustrating, particularly when they arise months or even years later. Mishandling patient refunds has the potential to result in significant losses, if not more. This course aims to address these challenges by examining preventive measures from the outset and providing guidance on navigatin...

We often attribute many of our challenges to insurance, and some of those grievances are indeed warranted. However, the biggest setbacks to our profitability and efficiency stem less from insurance itself and more from how we manage it. From claim denials to patient treatment declines, and even to collections, these issues are entirely solvable wit...

"Is Delta Dental evil?" This question frequently surfaces on social media, and I'll leave it to you to form your own opinion. Often, the inquiry stems from various systems Delta has implemented, which can impede dentists' success, whether they're in-network or out-of-network. This session explores common challenges and offer strategies for addressi...

One of the most misunderstood sections of codes involves implants and their use. Everything from insurance not reimbursing to code mismatches leads to many team challenges. This series will help clear up misconceptions and guide you to the best way to code and bill implants with everything from single crowns to hybrid dentures.

Discover the strategic considerations behind deciding which networks to drop and when, and sharpen your communication skills for effective negotiation. We'll also explore alternative options for achieving success in network management.

Over 42 states have laws to protect dentists against insurance companies setting fees for NCS. However, there often is a lot of confusion about how to read these laws and what a NCS truly is and is not. Secondarily, many offices and teams have a hard time getting patients to agree to non-covered services because of how they communicate to patients....

Discover the strategies and insights needed to navigate insurance complexities effectively. Learn how to anticipate challenges, prevent claim denials through improved documentation, and manage patient expectations. Understand the role of employers in defining policies, the importance of accurate estimates, and how to leverage state regulations for ...

Learn the insurance processes that directly impact your practice’s bottom line! In the first portion, we'll break down your office's role in navigating the complexities of EOBs, AOB, reprocessing, and appeals. Discover proven strategies for managing claims and handling appeals to ensure accurate reimbursement. By the end, you'll be equipped with a...

Review the different types of insurance plans and participation. PPO is the most popular, but it’s important to know what other types of insurance exist. Learn essential terms such as EOB (Explanation of Benefits), verification, and breakdown, along with tips for managing common mistakes and preventing fraud.

Gain a foundational understanding of dental anatomy, x-rays, and coding, essential for accurate communication with insurance companies. It covers the basics, common mistakes, and key strategies to improve coding accuracy and efficiency. Ideal for both new and experienced dental professionals.

ADA codes apply to most services in a dental office, but not all. For tracking and billing purposes, creating new internal codes is extremely important for your practice. In this session, I discuss the financial impact internal codes have on your office, as well as how to create, apply, and manage them. Check out our resources section to view a lis...

Accurately coding and scheduling periodontal treatments is one of the most common challenges in dental practices. This session provides clarity on the most frequently asked questions, including the correct coding for procedures like D1110, D4346, D4355, and D4241/D4242. It also covers guidelines for coding the first visit after scaling and root pla...

Contracting and credentialing can be lengthy, complex processes that impact your practice’s efficiency and growth. This recorded session provides a comprehensive overview of the contracting and negotiation process, outlining what to expect and how to navigate it effectively. You'll gain practical solutions for common challenges in credentialing new...

This session covers the 2025 coding updates, including key changes, management strategies, and insurance implications. We'll also go over some of the most frequently asked questions to provide a practical and informative update for both clinicians and administrative team members.