Unexpected bills and inaccurate insurance estimates can quickly damage patient trust, create conflict at the front desk, and leave your team taking the blame for problems they didn't create. This webinar begins by exploring the common situations that lead to estimate discrepancies and frustrated patients, then provides practical strategies to set clear expectations, improve communication, and implement systems that protect both your team and your patient relationships. Ultimately, this leads to improved patient trust, happiness, which often translates to better patient reviews and office growth.

Providing dental benefits to team members and their families is an important part of employee compensation, but the way many practices handle these benefits can unintentionally create insurance compliance issues. One of the most common mistakes is providing "free" treatment while still submitting claims to insurance carriers. In this webinar, Dr. Campbell explains why this practice can raise legal and ethical concerns and outlines practical, compliant alternatives that allow your practice to offer valuable employee dental benefits without risking insurance fraud or regulatory issues.