This book, written by Dr. Travis Campbell, serves as an additional training tool offering in-depth information for the more experienced, as well as a quick “look up” to have in your office for anyone with questions about dental insurance.

Packed with information, illustrations, examples, tips and case studies, this guide covers every aspect of dental insurance from claims for simple fillings to complex hybrid denture and implant cases in real life situations.

Table of contents includes:

INTRODUCTION

PART 1 - UNDERSTANDING INSURANCE BASICS

1 - WHAT IS THE PURPOSE OF DENTAL INSURANCE?

2 - BASIC DENTAL ANATOMY AND X-RAYS

3 - TYPES OF INSURANCE

4 - IN NETWORK VERSUS OUT OF NETWORK

5 - GATHERING NEW PATIENT INFORMATION

6 - VERIFICATIONS AND BREAKDOWNS

7 - ESTIMATES

8 - CLAIMS PROCESS

9 - MANAGING SECONDARY INSURANCE

10 - EXPLANATION OF BENEFITS, ASSIGNMENT OF BENEFITS

11 - AVOIDING CLAIMS ERRORS AND DENIALS: THE MOST COMMON MISTAKES WITH INSURANCE

12 - INSURANCE REFUND REQUESTS

13 - MEDICAL/DENTAL CONNECTION

14 - HSA/FSA USAGE

PART 2 - UNDERSTANDING INSURANCE - ADVANCED

INTRODUCTION

15 - UNDERSTANDING THE INSURANCE COMPANY

16 - INSURANCE NETWORK CONTRACTS

17 - NON-COVERED SERVICES (NCS)

18 - FILING INSURANCE CLAIMS 102—ADVANCED

19 - UNDERSTANDING DISCOUNTS AND FRAUD - AVOIDING TROUBLE

20 - ADVANCED INSURANCE CODING

21 - INSURANCE AUDITS

22 - TREATMENT PLANNING WITH INSURANCE

23 - HOW TO GET PAID FOR COMMONLY DENIED SERVICES

PART 3 - PROFITABILITY AND OWNERSHIP WITHIN AN INSURANCE-BASED PRACTICE

24 - PROFITABILITY AND INSURANCE DISCOUNTS

25 - DOES THIRD-PARTY FINANCING WORK WITH INSURANCE DISCOUNTS?

26 - NATIONAL PROVIDER IDENTIFIER (NPI)

27 - WHEN AND HOW TO DROP INSURANCE CONTRACTS

28 - TREATING FAMILY AND EMPLOYEES WHO CARRY DENTAL INSURANCE

29 - THE ROLE OF INSURANCE COORDINATOR

PART 4 - HOW COVID-19 CHANGED THE DENTAL LANDSCAPE

30 - PPE FEES AND INSURANCE COMPANIES

31 - TELEDENTISTRY AND INSURANCE CLAIMS

32 - HOW TO THRIVE IN THE NEW LANDSCAPE

PART 5 - CASE STUDIES

CASE STUDIES EXPLAINED

GLOSSARY

ACKNOWLEDGEMENTS

ABOUT THE AUTHOR