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Understanding the Insurance Game

Course Details

Course name: Understanding the Insurance Game

Course length: 30 minutes

Number of modules: 5

Length per module: 4-10 minutes

  • Course prerequisites:
  • None

Price: Included in Subscription

Overall goal: Learn to understand the insurance game, the common questions that arise with insurance, and ultimately how to manage dealing with the insurance company.

Recommended for all team members



Most offices in the country deal with in-network insurance. This course is designed to help you understand the basics of what is involved when working with insurance. The course reviews some of the most common misconceptions dental office professionals have and gives a glimpse into what is possible.


  • Understand the “game” of being in-network
  • Learn how to understand the insurance company to better manage working with them.
  • Learn strategies on how to be more successful with insurance.


1. Why deal with dental Insurance?

Learn what the "Insurance Game" is and why it matters.

2. Common Questions

Find answers to common questions like why maximums don't go up, why preventive treatment is not covered, and why patients say insurance is telling them something different than you when calling.

3. Managing Common Problems

Learn how to manage denials, disallows, copayments and deductibles.

4. Coding

Understand what coding is and isn’t, and why it’s critical to the overall understanding of the insurance game.

5. Quiz for CE

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